We ship to the entire continental United States, Hawaii, Alaska, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, Micronesia, the Marshall Islands, the Northern Mariana Islands and Palau. We are now testing shipping to Canada! (Up to 8 plants per order only).

We ship most orders the day after they're placed, but some may take up to 3 days due to high order volume. We ship USPS Priority Mail 1-3 day, UPS Ground in select areas and UPS Standard to Canada.

Most orders ship the day after they are placed Monday through Thursday. If you place an order on Friday through Sunday your order will ship on the next business day to avoid weekend delays.

All orders ship free $50+ throughout the entire United States. If you place several orders that exceed $50, they will automatically be combined and any shipping overages will be refunded. We do not currently offer free shipping to Canada; however, we offer a shipping discount on orders CAN$70+.

In the past, we have found that heat packs negatively affected many shipments' health and overheated many varieties of succulents. If your area's temperatures are extreme and below 30 degrees Fahrenheit, we will automatically package with insulating materials.

All plants are shipped bare root unless otherwise specified. This ensures shipping costs remain low and allows us to better proctect your plants.

Check out our blog post about rooting succulents!

Due to the nature of plants we cannot except returns at this time. 

Any issues with your order must be brought to our attention within 72 hours of delivery. Simply send us a message or email and we will take care of any issues.

Please message us or contact specialrequests@truesucculents.com and we'd be happy to help!