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This plant was posted for sale on 3/21/2021 at 8 PM EST.
This listing is for the specimen you see photographed. All plants ship bare root.
Before ordering please understand that due to a lack of light and water during shipping, plants may lose coloration or shrink due to dehydration.
At True Succulents, we prioritize the health and quality of our plants. While we generally do not issue refunds or accept returns, we understand that issues can arise. Therefore, we handle each case individually to ensure fair resolution.
Eligibility for Refunds or Credits
Refunds or credits may be considered under the following circumstances:
Refunds or credits will not be issued after this 72-hour window. If a return is allowed, customers are responsible for purchasing return shipping.
Plant Health and Inspection
Before leaving our greenhouse, all plants are thoroughly inspected for health and disease. However, we cannot control how plants are cared for once they leave our facilities.
Shipping and Delivery Issues
For any plants lost or damaged during transit by USPS or UPS, orders are insured for $100. We are here to assist you in filing and processing insurance claims, but please note that refunds will not be issued directly from our store but from the UPS and USPS. We are not responsible for damage or loss caused by delivery companies. The insurance claim process with USPS or UPS can take several weeks, we appreciate your patience during this period.
Non-Refundable Issues
We will not issue refunds or credits for the following:
International Shipping
When shipping to Canada or any country outside the USA the customer assume all responsibility and shipping risk for the package and any import taxes or duties.
Important Notice
Please remember, you are purchasing living things, not regular commodities. If you disagree with our refund policy, please refrain from purchasing plants from our store.
First I have to state that these plants were wrapped in a condition that I have never seen. It was truly remarkable. The plants ere so well protected it was amaxing. On the otherhand I was very surprised that it was shipped with no roots. There was also no instructions on how to plant it
Hello, I'm glad your plants arrived well; for help on rooting your plants, please visit our blog post on rooting succulents. We appreciate your review. https://www.truesucculents.com/blogs/growing-overboard-the-true-succulents-blog/water-therapy
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